They really don’t deserve this one star but I had to give it in order to post the truth.

I DO NOT RECOMMEND THIS COMPANY AT ALL.

PICTURES ON THIS DO NOT REFLECT THE BUS WE WERE ON.

A few weeks ago my church used this company for transportation to Memphis. First off the bus arrived late, it was dingy, dusty, and hot. The restroom was out of order and the USB plugs only made our phones die. About 2 hours into our the bus had pull over. The great MOG of our church had to help the bus driver add water to the bus because it was running hot. Meantime the senior citizens, women, and children sit on the hot bus in 90-degree weather for about an hour. This pushed our time back even more. Not to mention she couldn’t drive the bus over a certain speed limit.

2 of the saints got overheated and had to be moved to the front of the bus. After arriving in Memphis LATE. We were told that another would take us back…Well, that didn’t happen. We drove for about two and a half hours. And was told that the bus would meet us in 10 mins that didn’t happen either. About 30 mins later we stopped at an unsafe pilot gas station. Where we sat for an hour and a half. Finally, a better bus came. This was definitely a horrible experience. And to place Men, Women, and children on a bus like that is inexcusable.

PICTURES ON THIS DO NOT REFLECT THE BUS WE WERE ON.

didn’t have the best of experience, the bus was extremely hot during a 6hr travel. the engine ran hot which caused us to stop and some passengers to help the driver put water into the bus.

Unfortunately, I had a bad experience with this Charter company. The pick-up was delayed, which caused a significant disruption in our schedule. In addition, the on-board amenities were disappointing. The air conditioning in the back of the bus was broken, making some passengers ill. It was also discovered that the restroom was filthy and emitted an unpleasant odor. To make matters worse, the bus overheated only two hours into the journey, causing us to be delayed even further. We had requested a transfer or bus change upon arrival and were told that it would be arranged by the end of our stay. This, however, did not take place. After two hours at a gas station rest stop in the middle of the night, our request was finally granted. This company clearly needs to improve their customer service and how they treat paying customers.

The pick up was unfortunately delayed which caused a major disruption to our itinerary. Furthermore, the amenities on board were rather disappointing. Air conditioning in the back of the bus was not functioning properly, resulting in some passengers feeling unwell. The restroom was also found to be unclean and emitted an unpleasant odor. To top it off, the bus overheated just two hours into the journey, causing further setbacks to our schedule.

We had requested for a transfer or bus change upon our arrival to the destination, and we were informed that it would be taken care of by the end of our stay. However, this did not happen. In fact, it was not until our trip was almost 90 percent complete and after waiting for an additional two hours at a rather unpleasant gas station rest stop, that our request was finally accommodated. It is evident that this company needs to work on improving their customer service and treatment of paying customers. As a result, I cannot recommend their services until they make significant improvements in this regard.

When you hire any company, you by default EXPECT PROFESSIONALISM, PROMPTNESS, RELIABILITY AND A THOROUGH UNDERSTANDING OF HOW YOUR PRODUCT FUNCTIONS. Not with ATLANTA PREMIER CHARTERS‼‼

HERE IS THE BREAKDOWN OF WHAT WENT DOWN

1. They came later than the requested time specified in our contract

2. The driver was not in uniform nor in any clothing with company insignia on it which is an immediate indicator that either we are dealing with unprofessional people and or this was not the originally scheduled driver…

3. 2 hours into the trip the bus (according to driver) overheated and we had to pull off the interstate and waste over an hour at a gas station attempting to troubleshoot what was happening. What’s worse is that the driver was clueless as to what was going on and some of the men had to assist and become hands on so that we wouldn’t be stranded for an extended amount of time.

4. Half the bus was hot../the other half was cold leading to 2 people becoming overheated and having to be relocated for them to cool down to the front area of the bus.

5. We were late to our event!!! ALLOW ME THE SPACE TO REPEAT…WE WERE LATE TO OUR EVENT!!!

6. We were told we’d have a replacement bus for the ride back home but we didn’t. We started the journey back on the same bus experiencing the same discomfort as we had heading to Memphis.

7. Roughly 2 hours from Atlanta we pulled off to a PILOT truck stop to swap buses. We were told the bus was. 20 minutes out which meant we all had to get off the bus, get our stuff and load it onto another bus….It showed up over an hour later(consider this …it’s after midnight in a foreign area with woman and children)

We made it back to Atlanta after 5am in the morning and we should have been back much sooner

now our driver (female) did all she could for us so our frustration lays not at her feet but at her management. You can tell they didn’t have her back and have not effectively trained her for real time issues on the road. We thank her for all she did do to try and keep a bad situation from worsening

Upon sharing our grievance with management (MYRIO LEMONS) he told us these things happen and had a “could care less type of attitude” about our experience.

Instead of being accountable and apologetic and willing to compensate us for the extreme inconvenience due to his inability to manage effectively he simply stated it part of the business and was unwilling to meet us at the table to agree to reasonable compensation. Basically take the money and run….

It is the company’s responsibility to train their drivers and to have a fully functioning fleet to ensure these type of occurrences are the exception and not the norm.

If this is the kind of service you’d like to experience on your next church or family outing sure……book them

But if you want attentiveness to your passengers needs, promptness, knowledgeable drivers and whatever else finds itself meshed into the foundation of a great company I’d advise you to check with their competitors BECAUSE ATLANTA PREMIER CHARTERS IS A MULTIPLE THUMBS DOWN

One final mention…..the 2 buses we were in were not the buses he has advertised on his page. FALSE ADVERTISEMENT. The buses look aged and self painted.

YOU HAVE BEEN ADVISED.

SUPPORT HIS COMPETITORS